Order Status & Shipping Info

Need a 24-hour notice for delivery? (Applies for Common Carrier delivery)
When you "check out", you will be given an opportunity to select "24-Hour Call Ahead." This will flag your carrier that a 24-hour notice is required prior to delivery.

Not sure if you are ordering the right product?
A Customer Service representative will review all orders placed over the web. If something doesn't look quite right, we'll give you a call.

You can also contact our Customer Service and Application Engineering departments at (800) 236-7000 for help selecting the right product. Customer Service is available Monday through Friday, 7:00 a.m. until 5:00 p.m. (CT) and Technical Support is available Monday through Friday, 7:30 a.m. until 5:00 p.m. (CT).

What if I need to cancel my order after it has been placed on the web?
Fees are assessed for order cancellations. Contact a Customer Service representative for more information.

Why does Ruud Lighting Direct charge sales tax on web purchases?
Ruud Lighting Direct has nexus in every U.S. state. To have nexus means to have sufficient presence in a state to allow the state to legally impose tax. For more information on nexus, see E-Commerce: United States Sales and Use Tax Considerations.

Shipping & Handling
Product orders of $1,500 or more will ship prepaid by Ruud Lighting Direct within the continental U.S. Shipping and handling fees for orders less than $1,500 will be charged 7% of the order value or $20, whichever is greater. Shipping and handling fees for orders place online less than $500 will be charged 7% of the order value or $20, whichever is greater.

Pole Freight
Freight charges apply to all pole shipments. Contact Customer Service for more information.

Transit/General Information
Additional charges may be applicable for residential deliveries or when changing a shipment’s destination (reconsignment). Common carriers are not responsible for unloading goods. Additional unloading charges may be assessed. Please have the proper unloading equipment readily available at the shipment’s destination. This is especially important for pole shipments. All shipments are F.O.B. origin (EXW), ownership of the goods passes to you when they leave our factory. If you suspect a shipment has been lost, damaged, misdirected or incomplete, contact Customer Service immediately. We will help resolve the problem on your behalf.