Customer Service
Buy with Confidence from Ruud Lighting Direct.
Our Customer Service, Technical Support and Applications teams are available Monday through Friday, 7:00 a.m. to 5:00 p.m. (CT) by calling (800) 236-7000 to support your needs.
Representatives are responsive to customers' needs and will provide helpful insight regarding our lighting products. We are prepared to answer all of your questions, provide quotations, cross another manufacturer's product to a Ruud Direct product and accurately place your order.
How to Order
Order direct 24/7 using our Website
or
Call Customer Service at (800) 236-7000 to place your order by phone
or
Fax your order to (800) 236-7500
With instantaneous, password-protected access to products, pricing and ordering capabilities, we provide around-the-clock service. If you are a current customer and wish to gain access to our online purchase program, please call Customer Service at (800) 236-7000 or submit request a login.
Quick-Ship Program
Many of our standard fixtures are available as part of our Quik-Ship program. Orders received by noon Central Time on many of our most popular products will ship the same day. Count on Ruud Lighting Direct for quick turnaround on lighting fixtures.
Get Answers from Technical Support Staff
Our Technical Support staff also is committed to fulfilling customers' needs by serving as your direct-to-the-factory link when installation or troubleshooting questions arise in the field. Contact our Technical Support Team by calling (800) 236-7000, Monday through Friday, 7:30 a.m. to 5:00 p.m. (CT).
Application Engineers Help Resolve Your Lighting Challenges
Our Applications staff can recommend the luminaire best suited for your specific application and can provide a professionally prepared lighting layout at no additional cost. Contact our Application Engineering Team by calling (800) 236-7000, Monday through Friday, 7:00 a.m. to 5:00 p.m. (CT).